To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some goods such as intimate or sanitary products for health and personal care cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item that is not in its original condition, damaged or missing parts for reasons not due to our fault.

Once your return has been received and inspected, we will contact you to let you know that we have received the returned item. We will also notify you of the approval or rejection of your return.

If you still haven't received your refund, check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before the refund is posted.

If you have done all of this and still have not received your refund, please contact us.

Sale items:

Only regularly priced items can be refunded. Sale items cannot be refunded.

To return your product, you must mail your product.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your return.

Depending on where you live, the time it may take for the exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Sometimes it happens that due to an inadvertent error or omission when entering the product catalog, a product does not correspond to the data written on the page. If you order online, and you receive a product that does not match the description, we will return it to you with transport at our expense. The product descriptions on the website are provided for reference only and we do not assume responsibility that they correspond 100% with the product being sold. However, a product that does not match the description given on this website will be replaced or refunded. 

Need extra help?

Contact us at +38975455953 for refund and return related issues.